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|Where's My Order?||To check your order status, you can either login to your account or track directly using your order number by clicking on "Track your order" link in the header of the website. We use multiple logistical partners for shipping and delivery of products, which include our own team, courier companies and third party logistics providers.|
|Shipping Time||Shipping time will be dependent on the product ordered and would be specified on the product details page.
Shipping time is indicative, and can vary due to external factors.
|Additional Handling Costs||For some bulky products such as cement,steel, wood, etc., the shipping and handling costs specified might not include the cost of door-step delivery in a multi-storied building (like climbing each floor, etc.)
This additional cost would have to be paid directly to the delivery personnel, the range for which would be specified on the product details page. Alternatively, you can arrange to have the products picked up from the ground floor.
|Damage to Products||ezidrop will be responsible for all products until they are delivered to the customer.
It is the customer's responsibility to check the condition of products upon arrival and sign the acknowledgement slip.|
In case of any damage or issues, the delivery personnel should be informed immediately.